Contact Support
Need help with scanning pages, AI reports, store purchases, digital canvas, or teacher lessons? The MindPrint support team is here to help.
Get in Touch
We value your feedback and questions. Whether you are a parent, teacher, or admin user, we are ready to guide you through any issue.
Email Support
Email: support@mindprint.com
Response Time: Within 24-48 hours
Send us your questions, feedback, or support requests by email. Please include as much detail as possible so we can investigate quickly.
In-App Help
Use in-app help for quick guidance on account setup, onboarding trial, scan uploads, report history, and digital library access.
Available: Business hours, Monday to Friday
What We Can Help With
- Physical page scanning and QR template matching
- AI score reports and feedback interpretation
- Digital page purchases and library unlock issues
- Digital canvas save/export issues
- Teacher lesson generation and PDF export support
Common Questions and Issues
Before reaching out, please check your app version, network connection, and login status. Many scan and sync issues are resolved after updating the app and retrying the action.
Before You Contact Support
To help us assist you faster, please include:
- Your username or registered email
- Device type and operating system
- App version number
- Detailed description of your issue or question
- Screenshots (if applicable)
- QR code value or page number (for scan-related issues)
Response and Resolution
Our support team is committed to addressing your concerns promptly and professionally. We aim to resolve most issues within 24-48 hours of your initial contact. For urgent matters, mark your request as urgent so we can prioritize it.
Feedback and Suggestions
We continuously improve MindPrint based on user feedback. If you have suggestions for new features or improvements, we would love to hear from you.